Thank you for choosing Eslin Beauty as your trusted skincare destination. We are dedicated to delivering premium products and unparalleled service to our valued customers. While we do not typically accept returns or exchanges due to the sensitive nature of skin care products, exceptions may be made under specific terms & conditions.

 All Sales Are Final

• Once a purchase has been completed on eslinbeauty.com, it is considered final. We do not accept returns or exchanges on any product unless in exceptional cases.
• Kindly review your order carefully before finalizing your purchase, ensuring that you have selected the correct products.

RETURN/EXCHANGE ELIGIBILITY

We only offer returns or replacements under the following conditions:

• Damaged Products: If you receive a product that is damaged or defective upon arrival with photographic evidence of the issue. 
• Incorrect Order: In rare cases, you receive an incorrect item due to a mistake on our end.
•  ⁠Resolution: Once your report has been received, accessed, and verified, A resolution will be communicated to you promptly. 

IMPORTANT NOTICE

•  All items must be returned in the same condition you received it.
• Complaints should be made within 48 hours of receiving your order. 
• Item(s) should be in the same condition it was received, unopened, unused, with all original product packaging and hygiene seals untouched. 
• In the case of return, we suggest opting for a trackable shipping service or adding shipping insurance for high-value items to ensure secure delivery.
• We cannot offer a replacement or exchange on items that do not meet these conditions.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items are non-refundable and ineligible for return. These include, but are not limited to:

• Discount or Promotional items 
• ⁠Paid consultation and recommendations 
• ⁠Gift cards and vouchers
• ⁠Custom, personalized or made-to-order items
• ⁠Improper use, storage, or mishandled products 
• ⁠Consumables 

Contact Us

Should you have any questions or require further clarification on our Refund and Return Policy, please do not hesitate to contact our Customer Support Team at: Email: support@eslinbeauty.com